Terms and Conditions of Platform Use

1 Definitions and Interpretation

In this terms and conditions document, the following words and expressions carry the meanings stated unless the context requires a different interpretation:

• "Platform" refers to the mari2u website accessible at https://mari2u.org together with all services, games and functions available on it.
• "User" or "You" refers to any individual who registers, accesses or uses the mari2u platform.
• "Account" refers to a user account lawfully registered on this platform.
• "Real Money" refers to actual funds deposited by the user into their account for wagering purposes.
• "Bonus Balance" refers to promotional funds or incentive offers credited to a user's account subject to wagering conditions.
• "Wagering Requirement" refers to the minimum wagering amount that must be met before a bonus balance can be converted into withdrawable funds.
• "Responsible Gambling" refers to the practice of betting in a controlled manner by setting appropriate time and financial limits.

2 Acceptance of Terms

By registering or using the mari2u platform, you acknowledge that you have read, understood and agree to be bound by all provisions in these terms and conditions, including the Privacy Policy and any additional guidelines published from time to time.

If you do not agree with any part of this document, you are required not to register or to stop using this platform immediately. Continued use of the platform after any amendment to the terms means you accept those changes.

This platform operates under international licensing and all services provided are subject to applicable laws and regulations. Users are fully responsible for ensuring that their participation in wagering activities is lawful under the local laws applicable to them.

3 Account Eligibility and Registration

mari2u services are available only to individuals who meet the following eligibility criteria:

• At least 21 years of age at the time of registration.
• A Malaysian citizen or resident located within Malaysia.
• Possessing full legal capacity to enter into a binding agreement.
• Not previously banned or excluded from using any online gambling platform.
• Not enrolled in any active self-exclusion programme.

Each user is permitted to register one account only. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all related accounts along with the forfeiture of any fund balances and bonuses.

During registration, you are required to provide accurate, complete and current information. mari2u reserves the right to request identity verification through official documents such as MyKad at any time to comply with regulatory requirements. Failure to provide the required verification documents may result in account suspension or closure.

4 Deposits and Payment Methods

mari2u accepts deposits through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH. Bank accounts such as Maybank, CIMB, Public Bank and RHB can be used through the FPX channel.

The minimum deposit amount per transaction is RM10 across all payment methods. There is no fixed maximum limit imposed, though transaction limits may vary depending on the payment method selected.

All deposited funds must be personal money belonging to the legitimate account holder. Depositing funds on behalf of a third party or using a payment method that is not your own is prohibited. mari2u is not responsible for any losses arising from the use of unauthorised payment methods.

5 Withdrawals

Users may request a withdrawal at any time subject to the following conditions:

• The minimum withdrawal amount is RM50 per request.
• All applicable bonus wagering requirements have been fully met before the request is submitted.
• Account identity verification has been completed successfully.
• There is no active investigation into the account in progress.

Withdrawal requests are typically processed within 5 to 30 minutes after approval. This timeframe may vary depending on the payment method selected and the current workload.

Withdrawals will be credited to the account or e-wallet registered in the name of the account holder. Withdrawals to third-party accounts are not permitted under any circumstances. mari2u reserves the right to request additional verification before approving any withdrawal request for compliance and fraud prevention purposes.

6 Bonuses and Promotions

mari2u offers various bonus offers to new and existing players. All bonuses are subject to their respective specific terms, which must be read and understood before being claimed.

The welcome bonus currently offered is 120% on the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 15 times the bonus amount received before any winnings from the bonus can be withdrawn.

For a deposit of RM1,000, a bonus of RM500 is given and the account balance becomes RM1,500. The wagering requirement that must be met is RM500 × 15 = RM7,500 before bonus winnings can be withdrawn.

Any attempt to abuse bonus offers, including matched betting or using multiple accounts to claim the same bonus, will result in the bonus being cancelled and further action taken against the account in question. mari2u reserves the right to modify, suspend or cancel any promotional offer at any time without prior notice.

7 Loyalty and VIP Programme

The mari2u VIP programme consists of five tiers designed to reward loyal players. Each tier unlocks increasing benefits based on the user's betting activity.

• Bronze — weekly cashback of up to 0.2% of qualifying total wagers.
• Silver — weekly cashback of up to 0.4% of qualifying total wagers.
• Gold — weekly cashback of up to 0.6% of qualifying total wagers.
• Platinum — weekly cashback of up to 0.8% of qualifying total wagers.
• Diamond — weekly cashback of up to 1.0% of qualifying total wagers.

Progression between VIP tiers is determined by betting activity and continued engagement on the platform. Players who demonstrate consistently high activity will be considered for a tier upgrade. A tier downgrade may also occur if a player's activity decreases over the specified period.

Cashback is calculated based on net wagers within the specified weekly period and is automatically credited to the account on the designated date. mari2u reserves the right to modify the VIP programme structure, including cashback rates, by giving reasonable notice to affected members.

8 Game Rules

All games available on the mari2u platform — including online slots, live casino, sports betting, sportsbook and other games — have their own rules and mechanics. Users are responsible for understanding how each game works before placing real money bets.

Game outcomes generated by a certified random number generator (RNG) are final and cannot be disputed or amended. In the event of any technical disruption during a game session, the platform reserves the right to declare that game void and refund the original wager to the user.

For sports betting, market outcomes depend on the official results from the event organiser. If a match or event is cancelled or postponed, the specific market rules applicable to that event will apply. All odds displayed are accurate at the time of display but are subject to change before the bet is confirmed.

9 Prohibited Conduct

Users of the mari2u platform are prohibited from engaging in any of the following activities:

• Registering or operating more than one account at the same time.
• Using automated software, bots, scripts or third-party tools to access or interact with the platform.
• Providing false, misleading or inaccurate information during the registration or identity verification process.
• Abusing bonuses or promotions in ways not intended by the platform.
• Transferring funds between different user accounts for the purpose of manipulating the system.
• Disrupting or interfering with the technical operations of the platform in any way.
• Engaging in money laundering or illegal financial activity using this platform.
• Sharing login credentials with third parties or allowing others to use your account.

Any breach of the provisions in this section will result in immediate action, including temporary suspension or permanent closure of the account, forfeiture of all fund balances associated with fraudulent activity, and possible legal action where circumstances require it.

10 Account Closure and Suspension

Users may close their account at any time by contacting the customer support team. Prior to closure, all eligible real money balances will be returned once the relevant wagering requirements have been met.

mari2u reserves the right to suspend or close any account for the following reasons:

• Breach of any provision in these terms and conditions.
• Failed identity verification or false information provided.
• Suspicious activity potentially related to fraud or money laundering.
• A request from a competent authority.
• Extended inactivity with no communication from the account holder.

Players who feel they need a break from betting or wish to enforce a self-exclusion are encouraged to contact our customer support. We provide deposit limit, play time limit and self-exclusion options as part of our commitment to responsible gambling.

11 Limitation of Liability

The mari2u platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption at all times, we make no guarantee that the service will always be free from errors, disruptions or inaccuracies.

mari2u will not be liable for any direct, indirect, incidental or consequential losses arising from:

• Use of or inability to use the platform due to technical issues or disruptions.
• Unauthorised access to a user account resulting from the user's failure to keep their login credentials secure.
• Betting losses incurred during normal use of the platform.
• Delays in transaction processing caused by third-party payment providers.

mari2u's maximum liability to any user under any circumstances is limited to the total real deposits made by that user in the thirty days prior to the claim arising.

12 Amendments to Terms and Conditions

mari2u reserves the right to amend, update or replace any part of these terms and conditions at any time at our absolute discretion. Such amendments will take effect immediately upon publication on the platform unless otherwise stated.

Users will be notified of material changes via a notice displayed on the platform or by email to the registered address. Continued use of the platform after such amendments take effect constitutes the user's acceptance of the amended terms.

It is the user's responsibility to review these terms and conditions periodically to stay informed of any recent changes. Unawareness of amendments cannot be used as grounds to seek exemption from complying with the updated terms.

13 Contact Us

If you have any questions relating to these terms and conditions, or require further clarification on any provision, please contact our customer support team, which operates 24/7.

We provide assistance in Malay and English through two support channels:

• Live chat available directly from within the platform after logging in.
• Official email for enquiries that require documentation or written reference.

Our support email address is: [email protected]

We aim to respond to all written enquiries in a timely manner. For issues requiring immediate resolution, live chat is the recommended channel.