Your Privacy Is Our Priority
mari2u takes seriously its responsibility to protect the personal information of every player. This Privacy Policy clearly explains how we collect, process, store and protect your data in accordance with the international licensing standards we comply with.
Six Data Protection Principles
Every data processing action at mari2u is guided by these core principles to ensure your privacy is always maintained.
Limited Collection
We only collect information that is genuinely needed to provide account services, process deposits and withdrawals, and to meet the compliance requirements of our international licensing.
Information Confidentiality
Your personal data is not sold, leased or shared with third parties for marketing purposes. Your information remains yours — we are only its custodian.
Layered Security
All data is stored using industry-standard SSL/TLS encryption. Our servers are protected with strict access controls, and every data transfer is carried out through secure channels.
Control in Your Hands
You have the right to access, correct and request deletion of your personal data at any time. We provide a direct channel through customer support to process such requests.
Regular Updates
This Privacy Policy is reviewed periodically to reflect changes in legislation, technology and our services. Any updates will be communicated to registered users via email or an in-account notice.
International Compliance
mari2u operations are subject to international licensing requirements that encompass strict data protection standards, ensuring we operate transparently and responsibly.
This Privacy Policy is effective from 1 January 2026. By continuing to use the mari2u platform, you are considered to have read, understood and agreed to all terms stated below. If you do not agree with any part of this policy, please contact our customer service before continuing to use the platform.
1. Interpretation and Scope of This Policy
This Privacy Policy applies to all users who register and use the mari2u platform, which is the website accessible at mari2u.org. Every reference to "we", "platform" or "mari2u" refers to the operator of this platform. Every reference to "you" or "user" refers to any individual who registers an account, makes a deposit, places a bet, or otherwise interacts with our platform.
The term "personal information" in the context of this policy refers to any information that can identify you directly or indirectly — including name, email, mobile phone number, identity card information (MyKad), e-wallet account details and financial transaction records.
This platform is designed specifically for players aged 21 and above. We do not knowingly collect information from individuals below that age limit. If we become aware that personal data of an underage individual has been collected, we will take immediate steps to delete it.
2. Information We Collect
We collect information from you through several main channels to ensure the services we provide run smoothly, securely and in compliance with international licensing requirements.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Identity verification and KYC compliance |
| Contact Data | Email address, mobile phone number | Account communications, security notices |
| Financial Data | E-wallet information, deposit and withdrawal records | Transaction processing, fraud prevention |
| Usage Data | Betting history, games played, active time | Service improvement, account protection |
| Technical Data | IP address, device type, web browser | Security, fraud detection, technical support |
3. How We Use Your Information
The personal information we collect is used solely for lawful and transparent purposes. The following are the main uses of your data on the mari2u platform:
- Processing account registration, deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrencies (USDT, BTC, ETH)
- Verifying your identity to meet Know Your Customer (KYC) requirements under international licensing guidelines
- Sending account-related notices, transaction confirmations and security updates
- Detecting and preventing fraud, money laundering and platform abuse
- Improving service quality based on usage patterns analysed in aggregate
- Complying with legal obligations under the international licensing requirements we operate under
- Providing effective customer support when you contact our team via live chat or email
We do not use your data to make automated decisions that have a material effect on your rights or interests without appropriate human oversight.
4. Legal Basis for Data Processing
Every processing of personal data we carry out is based on one of the following legal grounds:
- Contractual agreement — processing necessary to fulfil the service contract between you and mari2u, including account management and financial transactions
- Legal obligation — processing necessary to comply with KYC requirements, anti-money laundering prevention and reporting obligations under international licensing
- Legitimate interest — processing for platform security, fraud prevention and service improvement, where our interests do not override your fundamental rights
- Consent — for optional marketing communications such as promotional notices and bonuses, where you may withdraw consent at any time
5. Data Sharing and Disclosure
mari2u does not sell, rent or disclose your personal information to any third party for marketing purposes or for business unrelated to the provision of our services. Data sharing only occurs in the following limited circumstances:
- Approved payment service providers — including FPX processors, e-wallet operators and cryptocurrency exchanges — solely to complete your transactions
- Technology service providers responsible for hosting the platform, analysing security data or providing technical infrastructure, subject to strict confidentiality agreements
- Regulatory authorities or law enforcement agencies when we are required to do so under international licensing requirements or a valid court order
- Parties that take over the operations or assets of the platform in the case of a merger, acquisition or business transfer — where you will be notified in advance
6. Use of Cookies and Tracking Technologies
The mari2u platform uses cookies and similar tracking technologies to ensure the basic functions of the website operate properly and to improve user experience. There are several types of cookies we use:
- Essential cookies — required for basic platform operations such as login session management and account security. These cookies cannot be disabled
- Performance cookies — collect information about how users use the platform to help us identify areas that need improvement
- Functional cookies — store your preferences such as interface language and display settings to make repeated use easier
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality and your ability to log in or carry out transactions smoothly.
7. Data Storage and Retention Period
All personal data is stored on servers protected with encryption at the storage and transmission level. The technical and organisational security measures we implement include role-based access controls, regular log auditing and established incident response procedures.
We retain your data for as long as your account is active or as long as needed to fulfil the purposes stated in this policy. For financial and transaction records, the minimum retention period follows the international licensing requirements applicable to our operations, which typically covers several years after the transaction date.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy that data using methods that prevent recovery.
8. Cross-Border Data Transfers
As mari2u operates under international licensing, there is a possibility that your data is processed or stored on servers located outside Malaysia. Every such cross-border data transfer is carried out with adequate safeguards in place, including:
- Data transfer agreements that ensure equivalent protection standards are applied at the transfer destination
- Security risk assessments before engaging any new international service provider
- Ongoing monitoring of compliance by third parties that receive your data
We ensure that the level of protection you receive under this policy is not reduced as a result of such data transfers.
User Rights Under This Privacy Policy
As a mari2u user, you have the following rights regarding your personal data. Contact our support team to submit any request.
Right of Access
You may request a copy of the personal data we hold about you at any time through our customer support channel.
Right of Rectification
If any information we hold is inaccurate or out of date, you have the right to request that a correction be made promptly.
Right of Erasure
You may request the deletion of your personal data, subject to legal obligations and licensing requirements that prevent immediate deletion.
Right of Restriction
You may request that we restrict the processing of your data in certain circumstances, for example while an investigation into data inaccuracy is ongoing.
Right to Object
You have the right to object to the processing of your data based on our legitimate interests, including for analytics and direct marketing purposes.
Right to Data Portability
You may request that data you have provided to us be sent in a structured, machine-readable format to another party of your choosing.
Withdrawal of Consent
You may withdraw your consent to receive marketing communications at any time without affecting the validity of any prior processing.
Official Complaint
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant regulatory authority.
9. How to Contact Us Regarding Privacy
If you have any questions, concerns, or wish to submit any request relating to your privacy rights, the mari2u customer service team is available to assist through the following channels:
- 24/7 live chat available directly on the mari2u platform — the fastest option for immediate enquiries
- Support email: [email protected]
Our customer service operates around the clock, 24 hours a day, 7 days a week, in Malay and English. We aim to give every privacy-related request our full attention.
10. Amendments to This Privacy Policy
mari2u reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, industry best practices, or developments in our services. Any material amendments will be communicated to registered users via:
- A clear notice on the platform's main page before the amendment takes effect
- A notification email sent to the address registered in your account
- An update to the "Effective date" at the top of this page
Continued use of the platform after the effective date of any amendment will be considered your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
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